Yes. You will receive your order via DHL Express. Shipments originate from Singapore and depart the atelier Monday through Friday — if you place your order on a weekend, it will be sent out on the next working day.
Most orders will arrive within two to three days from shipment, not counting weekends and public holidays.
Shipping charges are directly based on the rates DHL and the postal service charge us, and will automatically be calculated at checkout based on the weight of your order. As a guideline,
- shipments to the United States begin at around 15 USD;
- shipments to Europe begin at around 14 EUR;
- and shipments to Australia begin at around 15 AUD.
Customs and duties are not included in our quoted shipping charges, and may be levied separately by your country's customs authorities. In addition, you may be charged an advancement fee by the courier for clearing your package and prepaying your duties. These fees do not go to Musubi.
A phone number is required for all international orders, and your delivery will require a signature upon receipt. We strongly discourage the use of signature release on high-value shipments as we're unable to accept responsibility in the event such a package is lost or stolen.
If you are shipping to an APO/FPO address, DHL Express cannot ship to you; you will be offered registered airmail at checkout. Please note that packages sent via the postal service instead of DHL cannot be replaced in the case of loss or damage.