If your query isn't answered here, please use our contact form to write to us with your specific question and we'll get back to you shortly.
DO YOU SHIP INTERNATIONALLY? HOW MUCH DOES SHIPPING COST?
We ship from Singapore by DHL Express to anywhere in the world they can reach.
Shipping charges are directly based on the rates DHL charges us, and will automatically be calculated at checkout based on the weight of your order. Please note that in most countries we've shipped to, a signature is required to receive a registered package.
If you would prefer we ship by an alternate method, please write to us. We have an arrangement with most major shipping companies and can arrange alternative shipping.
WHAT PAYMENT OPTIONS DO YOU ACCEPT? CAN I PAY IN MY LOCAL CURRENCY?
We accept credit card payments through Stripe's secure payment system, which means that Musubi neither sees nor stores your credit card number. Customers logging into the website from supported Apple devices may also choose to pay by Apple Pay.
All prices are in Singapore dollars. Your issuing bank and credit card company determine the conversion rate to your local currency.
DO YOU HAVE A RETAIL STOREFRONT I CAN VISIT, OR DISTRIBUTORS I CAN BUY FROM?
We do not have a retail presence or distributor network. This website is the only place from which you can purchase a Musubi diary.
We do occasionally exhibit at pen shows and other fairs around the world. Please follow our Instagram account at @ateliermusubi for updates on such events.
If you are in Singapore and would like to see our diaries in person, please write to us by email below and we'll set up an appointment at our office.
I NEED MY ORDER URGENTLY. DO YOU ACCEPT RUSH ORDERS?
In general, diaries are made in the order they are requested. Still, we understand that sometimes you may need your diary urgently as a gift for someone. Please write to us and we'll see what we can do.
Please note that rush orders may incur a significant upcharge if the diaries you require are not in stock.
DO YOU ACCEPT CORPORATE ORDERS?
We do. Please use the contact form to write to us with your specific needs and we'll get back to you. We have significant experience working with hotels, private banks and other corporate clients, and can offer customisations that will help you represent and project your brand.
Please note that due to the handmade nature of our diaries, large orders may require a significant lead time.